Interpreters, in seconds.
Trusted phone and video interpreters for the organizations people rely on — with 24/7 coverage options and the Quacko Intelligence™ platform behind every call.
- Vetted human interpreters
- On the line in seconds
- Privacy-conscious workflows
- Serving organizations in
- Healthcare
- Legal & courts
- Public agencies
- Call centers
- Insurance
- Education
- Enterprise teams
Clear communication, whoever is on the line.
Silverminds connects your team to a professional human interpreter by phone or video the moment a conversation needs one — then keeps the whole operation visible with routing, call records, and reporting through Quacko Intelligence™.
Founded in 2019 in Dover, Delaware, and built from real interpreting work rather than generic software.
About SilvermindsWhy teams choose Silverminds
One dependable model for phone, video, Spanish, contact center, and partner overflow — with the technology to run it.
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Phone interpreting on demand
A live interpreter through a dedicated line, access code, or language menu. Works with desk phones, mobile, softphones, and PBX systems.
Phone interpreting -
Video when seeing matters
A professional interpreter on screen, on demand or scheduled, from any device with a camera.
Video interpreting -
Vetted human interpreters
Professional, assessed interpreters with structured onboarding, availability planning, and clear expectations.
How we work -
Spanish and core languages
Strong coverage for Spanish, Haitian Creole, French, Portuguese, Mandarin, Cantonese, Arabic, and Russian — more by request.
Spanish interpreting -
Contact center and overflow
Inbound call handling, after-hours coverage, and LSP overflow with interpreter-assisted calls for multilingual callers.
Contact center services -
Hassle-free setup, visible operations
Quacko Intelligence™ handles routing, the client portal, call records, and reporting. Setup is planned around how your team already works.
Explore the platform
- Secondsto a live phone interpreter
Through a dedicated line, access code, or language menu.
- 24/7coverage options
Planned around your call types, languages, and service hours.
- 2019founded in Dover, Delaware
Built from real interpreting work, not just software.
- Humanprofessional interpreters on every call
Vetted, assessed, and working under professional confidentiality expectations.
Our mission
Language access should be reliable, organized, and human.
We help organizations communicate clearly with the people they serve — through professional interpreting, multilingual support, and practical technology.
Silverminds was created by people who understand the interpreting field from the inside. Language access isn’t just about connecting a call; it’s about trust, timing, clarity, and consistency.
Our story- ClarityWe support communication where every party needs to understand and be understood.
- AccountabilityStructure, oversight, and measurable service expectations behind every program.
- ResponsivenessWorkflows designed for organizations that can’t afford delays in multilingual communication.
- PartnershipSolutions aligned with your operations, your callers, and your service goals.
Built for the moments that can’t wait
The same dependable model, adapted to the pace, vocabulary, and stakes of each industry.
Healthcare
Care that every patient can understand.
Patient access, scheduling, care coordination, billing conversations, and discharge instructions — with a professional interpreter instead of unassessed bilingual staff.
- Phone interpreters in seconds for intake and scheduling
- Video for consults where expression and visual context matter
- Privacy-conscious workflows and usage reporting
Legal & public agencies
Neutral, accurate communication for the public.
Intake, client communication, and interpreter-assisted workflows for legal teams, courts, and agencies serving multilingual residents, applicants, and communities.
- Interpreter-assisted calls where neutrality and accuracy matter
- Dedicated lines and access codes for high-volume languages
- Call records that support usage statements and reporting
Contact centers
Every caller served, in their language.
Overflow support, interpreter-assisted calls, multilingual customer service, and after-hours assistance that plug into the tools your agents already use.
- Inbound handling, overflow, and after-hours coverage
- Works with softphones, PBX systems, and contact center platforms
- Operational visibility through Quacko Intelligence™
Frequently asked questions
Clear answers about interpreter access, language coverage, onboarding, and pricing.
View all FAQsHow do clients connect to an interpreter?
Access depends on the service model selected for the client. During onboarding, we define the most practical way for your staff or callers to reach language support.
Is special equipment required for OPI?
No. OPI is designed to be simple for staff to use. The exact access method is reviewed during onboarding so the workflow fits your organization.
What languages do you support?
Silverminds focuses on strong operational coverage for key languages such as Spanish, Haitian Creole, French, Portuguese, and other languages based on client needs and availability.
Additional languages may be supported by request based on volume, scheduling, and service requirements.
How does onboarding work?
Onboarding begins with a discovery conversation. We review your organization’s language needs, expected volume, service hours, access preferences, reporting expectations, and workflow requirements.
How is pricing structured?
Pricing depends on service type, language, expected volume, coverage requirements, and workflow complexity. Our team can provide a custom proposal after reviewing your needs.
Choose your next step
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Request service
Tell us your languages, volume, and workflow. We’ll set up phone, video, or contact center access around your team.
Request service -
Book a demo
See how routing, the client portal, call records, and reporting work together in Quacko Intelligence™.
Book a demo -
Become an interpreter
Remote openings for professional interpreters. See the current language needs and apply.
Interpreter careers