Live interpreters by phone and video for organizations that can’t afford to wait.

Silverminds provides over-the-phone and video remote interpreting, plus multilingual contact center support, for healthcare, legal, government, call center, and enterprise teams that need dependable language access.

Talk to our team Call +1 866 410 4703

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Vetted interpreters
Privacy-conscious workflows

A Silverminds interpreter wearing a headset during a live call

On the line in seconds: Reach a live phone interpreter through a dedicated line, access code, or language menu.
On demand or scheduled: Start a video session when a situation comes up, or schedule it in advance.
No special equipment: Desk phones, softphones, PBX systems, and mobile — or any device with a camera for video.
24/7 coverage options: Coverage planned around your call types and service hours.

Interpreting and multilingual support under one model.

Mix and match the access model that fits each team and workflow.

Over-the-phone interpreting

Live interpreters for audio-based conversations: intake, scheduling, customer support, and service calls. Works with landlines, mobile, softphones, PBX systems, and contact center tools.
Phone interpreting
Video remote interpreting

A professional interpreter on screen when facial expression and visual context matter. On demand or scheduled, from a desktop, laptop, tablet, or phone with a camera.
Video interpreting
Contact center and overflow support

Inbound call handling, overflow, after-hours coverage, and appointment support, with interpreter-assisted calls for multilingual callers.
Contact center services
Spanish interpreting

Spanish phone and video interpreting for healthcare, legal, public service, insurance, and contact center workflows, including recurring high-volume calls.
Spanish interpreting

Quacko Intelligence™ is our own routing, scheduling, and reporting technology. It runs behind every service on this page. Explore the technology

How it works

Requests come in, the platform routes them, interpreters connect, and every interaction becomes visible for service, billing, and reporting.

Your team makes a request

Staff reach language support by phone, video, client portal, or scheduled request — through a dedicated line, an access code, or a language menu.
We match and connect

Language, client, department, service type, and interpreter availability guide the routing path. A live interpreter joins the line or appears on screen.
Every session is documented

Call records, usage data, and reports stay organized. The client portal shows usage and call logs, and call records support invoice preparation and usage statements.

Industries we serve

Every industry has its own pace, vocabulary, and stakes. Silverminds adapts the same dependable language access model to the way your team already works.

View all industries

Healthcare
Patient access, scheduling, care coordination, billing conversations, and discharge instructions.
Legal & Courts
Intake, client communication, and interpreter-assisted workflows where neutrality and accuracy matter.
Public Agencies
Language access for agencies and programs serving multilingual residents, applicants, and communities.
Call Centers
Overflow support, interpreter-assisted calls, multilingual customer service, and after-hours assistance.
Insurance
Member support, claims assistance, benefits questions, verification calls, and policy communication.
Education
Family communication, enrollment support, scheduling, reminders, and multilingual service calls.
Enterprise Teams
Structured language access for recurring multilingual communication across departments.
LSP Partnerships
Overflow, after-hours, dedicated teams, or language-specific coverage for Language Service Providers.

Built for real interpreting operations.

Silverminds combines live interpreter coverage, controlled call routing, and operational visibility, so organizations can support multilingual callers without adding complexity to their workflow.

About Silverminds

An interpreter with a headset taking notes during a session

Structured routing: Requests are routed by language need, service type, availability, and workflow rules.
Vetted interpreters: Professional, assessed interpreters with structured onboarding, availability planning, and clear expectations.
Privacy-conscious workflows: Interpreters work under professional confidentiality expectations, and service workflows are designed with confidentiality in mind.
Usage reporting: Clients can receive usage and operational reports, including call activity, language usage, and service performance, based on the configured workflow.
Works with what you have: Phone interpreting needs no special equipment. Video runs on any device with a camera, a microphone, and a reliable connection.
A setup built around your team: Onboarding starts with a discovery conversation. Access, routing, and language coverage are planned around how your organization actually works.

Core languages today, more by request.

Coverage is built around the languages your organization actually needs.

Spanish
Haitian Creole
French
Portuguese
Mandarin
Cantonese
Arabic
Russian
More on request

Availability varies by language, schedule, and volume. For enterprise programs, Silverminds plans coverage around expected demand. Ask about a language

Frequently asked questions

Clear answers about interpreter access, language coverage, onboarding, and pricing.

View all FAQs

How do clients connect to an interpreter?

Access depends on the service model selected for the client. During onboarding, we define the most practical way for your staff or callers to reach language support.

Is special equipment required for OPI?

No. OPI is designed to be simple for staff to use. The exact access method is reviewed during onboarding so the workflow fits your organization.

What languages do you support?

Silverminds focuses on strong operational coverage for key languages such as Spanish, Haitian Creole, French, Portuguese, and other languages based on client needs and availability.

Additional languages may be supported by request based on volume, scheduling, and service requirements.

How is pricing structured?

Pricing depends on service type, language, expected volume, coverage requirements, and workflow complexity. Our team can provide a custom proposal after reviewing your needs.