Language Access Technology · OPI / VRI Platform

The Complete Platform
for Language Access
Operations

Quacko Intelligence powers OPI/VRI workflows, live interpreter routing, operator panels, client portals, CDR reporting, and third-party integrations — all in one platform built for real-world language access operations.

Powered by Silverminds Language Services

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OPI & VRI Workflows CDR Reporting 200+ Languages API + SIP / DID
quacko.platform — live LIVE
Interpreter Pool
DID/SIP routing active
ONLINE
OPI Queue
IVR + operator routing
ROUTING
VRI Sessions
WebRTC endpoints ready
READY
CDR Reporting
Real-time call data
LOGGING
Client Portal
Role-based access active
SECURED
API + Integrations
Webhooks & 3rd-party sync
ACTIVE
99.9%
Uptime SLA
24/7
Coverage
200+
Languages
<10s
Avg Connect
// Platform Capabilities

Everything Built In.
Nothing Bolted On.

Full-stack interpreter operations infrastructure — not a layer on top of someone else's platform.

DID / Toll-Free / SIP Access

Direct inward dial, toll-free numbers, and SIP trunking — so callers reach interpreter services on any number, any channel.

IVR Language Routing

Smart IVR routes callers by language, department, or specialty — reducing hold times and manual transfers.

Operator Panel

Live console showing queue status, interpreter availability, and active sessions — real-time control for supervisors.

Client Portal

Branded self-service portal — clients request sessions, view usage, manage contacts, and export reports.

CDR Reporting

Full call detail records with filterable dashboards. Export by date, language, interpreter, or department for billing and compliance.

Interpreter Management

Onboard, certify, schedule, and track your interpreter pool — availability, performance metrics, and pay-rate config.

Video Remote Interpreting (VRI)

WebRTC-powered HD VRI sessions with automatic fallback to OPI — no app install required.

API + Third-Party Integrations

RESTful API and webhooks for EHR, CRM, and ticketing integrations. Connect to Epic, Salesforce, Zendesk, and more.

// Why It Matters

Built for Operational Control —
Not Just Visibility

Most platforms show you data. Quacko Intelligence gives your team the controls to actually run a language access operation — from the first inbound call to the final CDR export.

  • Live interpreter availability across language and channel
  • Structured OPI and VRI call flow with intelligent routing
  • Full session history and call-level detail records
  • Operator-managed queues with real-time supervisor oversight
  • Dedicated team structures for high-volume clients
  • After-hours overflow management and escalation logic
  • Role-based portal access with audit trail
  • Scales horizontally as call volume and language needs grow
Operational Dashboard
quacko.platform · live view
LIVE
Interpreter Availability
Real-time pool status
VISIBLE
OPI Request Queue
IVR-routed + operator panel
ACTIVE
VRI Session Engine
WebRTC endpoints ready
READY
Language Coverage
200+ languages configured
ENABLED
CDR & Usage Reporting
Exportable call records
LOGGING
After-Hours Coverage
Overflow routing live
MANAGED
// Designed For

Every Industry That Depends
on Language Access

Quacko Intelligence powers language access infrastructure across high-compliance, high-volume industries.

Healthcare & Hospitals
Contact Centers
Legal Services
Government Programs
Language Service Providers
Enterprise Support Teams
Insurance & Benefits
Education & Schools
Social Services
// Process

From Request to Connection
in Seconds

A low-friction workflow from inbound call to interpreter session — structured, consistent, every time.

01

Client Initiates a Request

An authorized user, operator, or automated system initiates a language access request via DID, toll-free, SIP, or the client portal — in any language.

02

Quacko Routes & Connects

The platform's IVR and routing engine identifies language, checks live interpreter availability, and connects the session — OPI by phone or VRI by video.

03

Session Logged & Reported

The interpreter joins and the entire session is captured — duration, language, interpreter ID, and disposition — instantly available in CDR reporting.

Operational Interface
authorized access view
ACTIVE
Interpreter Status Visibility
Live availability by language
ACTIVE
Language Coverage Overview
200+ language configurations
TRACKED
Activity & Session Tracking
Full session + call-level logs
LOGGING
CDR Usage Reporting
Exportable, filterable records
AVAILABLE
Role-Based Portal Access
Client + admin permissions
SECURED

// Visibility

Full Operational Visibility —
No Guesswork

Authorized users get a real-time picture of interpreter availability, session activity, language coverage, and usage data — structured for operations teams, not just dashboards.

  • Live interpreter status across your entire pool
  • Language coverage oversight for planning and compliance
  • Activity and session tracking with audit-grade records
  • CDR reporting for billing, quality review, and compliance
  • Role-based access controls for clients, operators, and admins
Learn More
// Dedicated Coverage

Dedicated Interpreter
Team Structures

For high-volume clients with consistent needs — dedicated pools, guaranteed coverage, and language-aligned recurring workflows.

Dedicated Pool Visibility

See which interpreters are assigned to your account, their certifications, and live availability status at any moment.

High-Demand Language Coverage

Guaranteed capacity for your most-requested languages — with SLA-backed response times and no cold routing.

Recurring Workflow Support

Consistent interpreter assignment logic for ongoing programs, recurring appointments, and dedicated department routing.

// Get Started

Ready to Modernize Your
Language Access Infrastructure?

Quacko Intelligence gives your organization a complete, controlled, and scalable language access platform — powered by Silverminds Language Services.

Request a Demo

Part of Silverminds Language Services · Dover, DE