Overflow you can trust.
Precision interpreting. Seamless overflow. Trusted partnership — OPI and VRI coverage for Language Service Providers, powered by Quacko Intelligence™.
- White label or branded collaboration
- Routing, SLAs, and pricing tailored to your volumes
- OPI overflowPhone interpreting queues
- VRI overflowVideo sessions on demand
- Dedicated teamsLanguage-specific coverage
- HIPAA-aligned
- Workflows designed with confidentiality and professional expectations in mind.
- US-based and offshore
- Interpreter pools matched to your languages, hours, and requirements.
- Fast answer times
- Overflow routed to available interpreters the moment your queue needs help.
- API-ready
- Quacko Intelligence™ integrates with your routing and reporting.
Three steps to a partnership
Share what you know now — we can collect the rest on a quick call.
Tell us your volumes
Languages with overflow volume, monthly estimates if you have them, and the service you need (OPI, VRI, or both).
We tailor the model
SLAs, routing, and pricing are built around your languages, hours, and partnership type — white label or branded.
Overflow goes live
Your queues route to Silverminds interpreters through Quacko Intelligence™, with call records and reporting for both sides.
Share a few details to get started
We’ll follow up to tailor SLAs, routing, and pricing to your volumes and languages.
Prefer to talk first? Call +1 866 410 4703 or email sales@silvermindsllc.com.
Can you provide dedicated interpreter teams?
Yes. For higher-volume clients or partner programs, we can discuss dedicated teams, scheduled coverage, language-specific support, and operational requirements.
Do you support rare languages?
Rare language support depends on availability, timing, and volume. We recommend discussing your required languages with our team so we can confirm realistic coverage options.
Can Silverminds support high-volume phone interpreting?
Yes. We plan coverage around expected volume, language demand, routing needs, and overflow support requirements.
How is pricing structured?
Pricing depends on service type, language, expected volume, coverage requirements, and workflow complexity. Our team can provide a custom proposal after reviewing your needs.
Let’s build your overflow program.
Tell us your languages and volumes and we’ll come back with a partnership model that fits.
Start onboarding- Toll-free
- +1 866 410 4703
- Local
- +1 786 998 4202