Silverminds LLC ("Company," "we," "our," or "us"), a limited liability company organized under the laws of the State of Delaware and operating from Doral, Florida, is committed to protecting your privacy. This Privacy Policy ("Policy") governs how we collect, use, retain, disclose, and protect personal information obtained through our website at silvermindsllc.com (the "Site"), our contact forms, service inquiry channels, and any communications with our team. By accessing or using our Site, you acknowledge that you have read and understood this Policy and agree to its terms. If you do not agree, please discontinue use of our Site.
01 Information We Collect
We collect personal information only when it is voluntarily provided by you or automatically generated through your interaction with our Site. The categories of personal information we may collect include:
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Identifiers Full name, email address, phone number, and company or organization name provided via contact forms or service inquiries.
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Professional Information Job title, department, or professional role submitted in connection with a service request or partnership inquiry.
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Service Inquiry Content Details, descriptions, or messages you include when submitting a form, requesting a quote, or contacting us.
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Technical & Usage Data IP address, browser type and version, device type, operating system, referring URLs, pages visited, and time spent on our Site — collected automatically via server logs, analytics tools, and cookies.
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Communication Records Emails, messages, or other correspondence exchanged with our team.
02 How We Use Your Information
We use the information we collect for the following lawful business purposes:
- Service Delivery To respond to inquiries, process service requests, and fulfill the scope of services agreed upon with clients.
- Client Onboarding To set up new accounts, establish service agreements, and coordinate interpreter assignments.
- Business Communications To send service-related updates, scheduling confirmations, invoices, and operational notices.
- Service Improvement To analyze Site usage patterns, identify areas for improvement, and enhance user experience.
- Legal & Compliance Obligations To comply with applicable federal, state, and local laws; respond to lawful government requests; and enforce our agreements.
- Fraud Prevention & Security To detect, investigate, and prevent fraudulent, unauthorized, or illegal activity on our platform.
We do not sell your personal information. We do not use your submitted information for unrelated third-party marketing, targeted advertising profiling, or any purpose materially different from those listed above without your prior consent.
03 Disclosure to Third Parties
We do not sell, rent, trade, or otherwise transfer your personal information to outside parties except in the following limited circumstances:
- Service Providers We may share information with trusted third-party vendors who assist us in operating our website, managing our technology platform, processing payments, or delivering services — solely for those purposes and under contractual obligations of confidentiality.
- Legal Requirements We may disclose information when required by law, subpoena, court order, or lawful request by public authorities, including law enforcement agencies.
- Business Transfers In the event of a merger, acquisition, asset sale, or reorganization of Silverminds LLC, personal information may be transferred as part of that transaction. We will notify users via notice on this page if any such transfer materially changes how their data is used.
- Protection of Rights We may disclose information when we believe disclosure is necessary to protect the rights, property, or safety of Silverminds LLC, our clients, interpreters, or the public.
- Consent We may share your information for any other purpose with your explicit prior consent.
Any third-party service providers engaged by Silverminds LLC are contractually prohibited from using your personal information for their own marketing purposes or disclosing it to additional parties without authorization.
04 Data Storage and Security
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. These measures include, but are not limited to, encrypted data transmission (SSL/TLS), access controls, and periodic security reviews.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. By using our Site and submitting information through our forms, you acknowledge and accept this inherent risk.
Our Site and data may be stored on servers located in the United States. If you are accessing our Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction.
05 Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Policy, satisfy our legal and contractual obligations, resolve disputes, and enforce our agreements. The specific retention period depends on the nature of the data and the context in which it was collected.
When personal information is no longer required, we will securely delete or anonymize it in a manner consistent with applicable law. You may request earlier deletion of your data at any time, subject to our legal retention obligations and legitimate business needs.
06 Your Rights
Depending on your jurisdiction and applicable law, you may have the following rights with respect to your personal information:
- Right to Access Request a copy of the personal information we hold about you.
- Right to Correction Request correction of inaccurate or incomplete personal information.
- Right to Deletion Request deletion of your personal information, subject to applicable legal and business record retention requirements.
- Right to Restrict Processing Request that we limit the processing of your personal information in certain circumstances.
- Right to Data Portability Request that we provide your data in a portable, machine-readable format where technically feasible.
- Right to Opt Out Opt out of any marketing communications at any time by contacting us or using any unsubscribe link provided.
- Right to Non-Discrimination We will not discriminate against you for exercising any of the rights listed herein.
To exercise any of these rights, please contact us at info@silvermindsllc.com. We will respond to verifiable requests within the timeframes required by applicable law (generally 30–45 days). We may require verification of your identity before processing any request.
07 California Residents — CCPA / CPRA Notice
If you are a resident of the State of California, you have specific rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). This section supplements the rest of this Policy.
- Categories of Personal Information Collected See Section 01 above. Categories include identifiers, professional information, internet or other electronic network activity information, and communications data.
- Right to Know You have the right to know what categories of personal information we have collected, the sources, our business purpose for collecting it, and the categories of third parties with whom we share it.
- Right to Delete You have the right to request deletion of personal information we have collected from you, subject to certain exceptions.
- Right to Opt Out of Sale or Sharing Silverminds LLC does NOT sell or share personal information for cross-context behavioral advertising as defined under the CPRA.
- Right to Correct You have the right to request correction of inaccurate personal information.
- Right to Limit Use of Sensitive Personal Information We do not collect sensitive personal information through our Site for purposes beyond those permitted by the CPRA.
To submit a CCPA/CPRA request, contact us at info@silvermindsllc.com. You may designate an authorized agent to make a request on your behalf; we may require written authorization and identity verification. We will not discriminate against you for exercising your CCPA/CPRA rights.
08 Healthcare & HIPAA Notice
Silverminds LLC provides interpretation and language access services to healthcare organizations, including hospitals, clinics, telehealth platforms, and other covered entities and business associates under the Health Insurance Portability and Accountability Act of 1996 ("HIPAA").
When we serve healthcare clients, we may act as a Business Associate as defined under HIPAA. In that capacity, we enter into Business Associate Agreements ("BAAs") with covered entities, which govern how Protected Health Information ("PHI") is handled, used, and disclosed. Our handling of PHI in that context is governed by those agreements and applicable HIPAA regulations — not solely by this general Privacy Policy.
10 Children's Privacy
Our Site and services are directed exclusively at adults and businesses. We do not knowingly collect personal information from individuals under the age of 13, or under the applicable age of digital consent in your jurisdiction. If we become aware that we have inadvertently collected personal information from a child without verifiable parental consent, we will take prompt steps to delete such information from our records.
If you believe we have collected information from a minor, please contact us immediately at info@silvermindsllc.com.
11 Limitation of Liability
To the fullest extent permitted by applicable law, Silverminds LLC, its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including but not limited to loss of data, loss of revenue, breach of confidentiality, or unauthorized access — arising out of or related to your use of this Site, your submission of personal information, or any security incident not caused by our gross negligence or willful misconduct.
Our Site may contain links to third-party websites or platforms. Silverminds LLC is not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies before submitting any personal information.
By using our Site, you agree that any claim arising under this Policy shall be governed by the laws of the State of Delaware, without regard to its conflict of law provisions, and that any disputes shall be resolved in the state or federal courts located in the State of Delaware or Miami-Dade County, Florida, as applicable.
12 Policy Updates
We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with a revised "Last Revised" date. Where changes are material, we will make reasonable efforts to notify users through a prominent notice on our Site or, where appropriate, via email.
Your continued use of our Site after any changes to this Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed of any updates.
13 Contact
If you have questions, concerns, or requests related to this Privacy Policy, wish to exercise your rights, or have a data-related complaint, please contact us:
Privacy Contact — Silverminds LLC
Email us for all privacy-related inquiries, data requests, or HIPAA-related matters.
info@silvermindsllc.com
Silverminds LLC
Doral, Florida & Dover, Delaware, USA
Tel: +1 786 998 4202 | Toll-Free: +1 866 410 4703