SILVERMINDS LLC
Technical Support
A solution that offers a full technical support for your business in any industry and of any size. Whether it’s a few decided agents or a team of professionals, we are here to assist you.
24-Hour Reception
Customized Solutions
Personalized Training
Bilingual Service
Silverminds LLC
Use the technical support your customer expect after when use your products & services
Benefits
We offers superb Outsourced Technical Support Call Center that can successfully filter help desk calls to provide tier 1 tech support as well as hardware and software troubleshooting.
Our outsourced tech support team can successfully gather and analyze customer information – including information on their issues – to determine the most effective solutions to their issues
Our outsourced tech support team can successfully gather and analyze customer information – including information on their issues – to determine the most effective solutions to their issues
Benefits
In most companies, tech support is broken up into levels. In most cases, the higher the level, the more complex the problem is.
Our solution can pre-qualify and troubleshoot your customers’ problems & issues 24-7.
The majority of your customers now can have access to technical support without using your organization’s expensive level 2 and 3 technical support resources. Make it simple, level 1 technical support helps your organization drastically reduce payroll expenses for in-house Level 2 and 3 technical support representatives.
Our solution can pre-qualify and troubleshoot your customers’ problems & issues 24-7.
The majority of your customers now can have access to technical support without using your organization’s expensive level 2 and 3 technical support resources. Make it simple, level 1 technical support helps your organization drastically reduce payroll expenses for in-house Level 2 and 3 technical support representatives.