Industries We Serve
Proudly Serving a Diverse Range of Industries
Silverminds delivers reliable and accurate language interpretation services across sectors that rely on clear communication from hospitals and clinics to legal firms and government agencies. Whether you’re in healthcare, customer service, or public service, our expert interpreters are here to make sure your message is understood, no matter the language or context.with your customers
High-fidelity interactions
chatbots use advanced deep learning functionality to convert speech to text, trained on telephony audio to improve speech recognition accuracy and fidelity for your contact center interactions.
Reduced customer call time
chatbots can understand the caller’s intent, improving the success rate of self-service interactions and solving the majority of your customer’s requests via self-service, so your customers spend less time waiting on hold and more time using your products.
Integration with enterprise business systems
You can customize your caller’s experience with the chatbot, to fetch information from a scheduling system or database with customer or account information. For example, your call center chatbot can confirm or change appointments, check account balances
Benefits
Effective, Smart & Useful
Chatbots are good for resolving basic issues. As part of this process, a chatbot might collect the customer’s name and contact information, possibly a confirmation or order number, and a description of the issue. If it can solve the problem, it will.
Even when chatbots can’t resolve an issue, that isn’t necessarily a failure. The chat session often gets elevated to an agent, accompanied by the information the chatbot collected. That creates efficiencies for the agent and creates a better experience for the customer.