Everything you need to know about working with Silverminds LLC, our services, onboarding process, and interpreter protocols.
Once onboarded, your organization receives access credentials, training, and full support. We customize your dial-in flow and provide training for your team.
We provide Over-the-Phone Interpreting (OPI), Video Remote Interpreting (VRI), and full Contact Center solutions across more than 200 languages.
Not necessarily. Many clients are assigned a dedicated line that skips the code. Others may receive a secure access code based on call type or department.
Our interpreters are certified, HIPAA-compliant professionals with C1/C2-level English fluency. Each is vetted for medical, legal, or general interpretation, and receives ongoing training.
We follow strict data protection policies. All calls are encrypted, and our systems are HIPAA and GDPR compliant. Optional call recordings are encrypted and access-controlled.
Yes. Silverminds supports other Language Service Providers by offering overflow solutions powered by our Quacko Intelligence platform and certified interpreter pool.
Email our Client Services Team at ClientServices@silvermindsllc.com with as many call details as possible. You’ll receive follow-up within 24 hours.
