Once you sign up, our Implementation Team will configure your account and provide a personalized onboarding process. This includes training and support to help your staff access interpreting services efficiently.
Many clients have a unique dial-in number that doesn't require an access code. If one is needed, it will be provided by our Implementation or Client Success Team during onboarding.
We provide Over-the-Phone Interpreting (OPI), Video Remote Interpreting (VRI), and Contact Center solutions in over 200 languages. Our platform supports secure, fast, and reliable communication.
We support over 200 languages. A complete list of the most requested languages can be provided during onboarding or by contacting ClientServices@silvermindsllc.com.
You can email ClientServices@silvermindsllc.com with your feedback, including date, time, phone number used, and interpreter name (if available).
Our interpreters are professionally trained and certified in their respective fields. Each one is screened for proficiency, accuracy, confidentiality, and industry-specific experience in sectors like medical, legal, and social services.
Our platform includes call recording capabilities for quality assurance purposes. Recordings are securely stored using strong encryption and are only accessible to authorized Silverminds personnel. We follow HIPAA-compliant privacy and security policies. For privacy reasons, call recordings are not shared externally.
